Refund and Returns Policy

KLIKD LTD trading as theOlivepod Last updated: January 2026 This Returns & Refunds Policy applies to all physical products supplied by KLIKD LTD, including donation devices, kiosks, mounts, stands, and accessories (“Devices”). It does not apply to software subscriptions or platform services, which are governed by your subscription agreement and Terms & Conditions. Company details: KLIKD LTD (Company No. 15498470) 463 Streatham High Road, London, SW16 3PH Email: hello@theolivepod.com

1. Eligibility for Returns

Our Devices are supplied primarily to businesses and organisations. Returns are accepted only in accordance with this policy. You may request a return if:

• The Device is unused, uninstalled, and in as-new condition;
• The Device is returned in its original packaging with all components; and
• The return request is made within 14 days of delivery.

We reserve the right to refuse returns that do not meet these conditions. Custom-built, branded, pre-configured, or bespoke items are non-returnable unless faulty.

2. How to Request a Return

To request a return, email hello@theolivepod.com with:

• Your order number
• The item(s) you wish to return
• The reason for return

If approved, we will issue a Return Authorisation and instructions. Returns sent without authorisation may be rejected. Unless the item is faulty, you are responsible for:

• Return shipping costs
• Secure packaging and insurance during transit

We are not responsible for items lost or damaged in return transit.

3. Refunds

Once we receive and inspect the returned Device:

• If approved, a refund will be issued to the original payment method
• Refunds cover the Device price only
• Original shipping, installation, configuration, and onboarding fees are non-refundable

Refunds are typically processed within 10 working days of approval.

4. Faulty or Damaged Devices

If your Device arrives damaged or develops a fault:

• Notify us within 7 days of delivery (for damage) or as soon as the fault is discovered
• Provide photographs and a description of the issue

We may, at our discretion:

• Repair the Device;
• Replace the Device; or
• Provide a refund if repair or replacement is not feasible.

This does not affect your statutory rights where applicable.

5. Warranty

All Devices are supplied with a 12-month limited warranty covering manufacturing defects under normal use. The warranty does not cover:

• Accidental damage
• Misuse or negligence
• Unauthorised modification or repair
• Normal wear and tear
• Damage caused by incorrect installation or power supply

6. Software & Subscriptions

Software access, portal accounts, and monthly subscriptions are not physical goods and are non-refundable once activated, except where required by law. Cancellation of your subscription is governed by your Terms & Conditions (including the 30-day notice period).

7. Right to Amend

We reserve the right to amend this policy at any time. The latest version will always be published on our website.