How do I start collecting donations?
Simply, signup to create an account, download the Olive point of donation app from the Play store, create your campaigns and you are ready to start fundraising. Get in touch and one of our team members will contact you to take you through the process.
Is it necessary for me to be a registered charity to use the Olive pod?
Not exactly, your organisation needs to prove their fundraising purpose and can either be a Community Interest Company or a Company Limited by Guarantee or a Community Amateur Sports Club or Local government body. Get in touch if you have any qusetions.
Do I need to buy a collection terminal?
No, you can either start collecting donations using your own Android phone or tablet with a SumUp card reader, or you can contact us to purchase a kiosk device from one of our partners.
What is SumUp?
SumUp serves as the payment processor for our Olive point of donation solution. Through our partnership with SumUp, you benefit from a low merchant transaction fee of 1.69%, and you can conveniently purchase discounted card readers directly from the link here. Our app support SumUp Air card reader only.
How much can a donor donate using the Olive app?
We don’t enforce any specific limitations, as they typically depend on the payment processor i.e. SumUp. With SumUp, the minimum amount you can collect is £1, and there’s a pre-verification limit of £5,000 for unverified profiles. We advise verifying your SumUp account to eliminate any restrictions. However, it’s important to note that high-value transactions carry a heightened risk and may be halted for security purposes by the payment processor.
Is there internet required?
Yes, Olive point of donation devices would require an internet connection using either device WiFi or 5G/4G LTE data sim.
How do I install my device?
This is entirely up to you, how you would like to set up. We recommend high traffic and high visibility spots and utilising secure enclosures for either wall-mount, desk mount or floor standing. Get in touch and we will be happy to help with the ordering and set-up.
Can I collect gift aid for my donations?
Absolutely, our system allows for the collection of gift aid data. Donor information required for claiming gift aid is stored within the portal, enabling you to easily generate reports for submission to HMRC.
Do you offer any customisation?
Yes, you can create eye catching campaigns by incorporating your message, logo, images, short video clips, up to 6 donation amount buttons and many more via the portal. View full list of features here.
How much will it cost me?
We offer two types of licences one is suitable for settings requiring a limited number of devices and for organisations requiring full flexibility of fixed and portable collections on unlimited devices. Please visit our pricing page for full details.
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