Privacy Policy

KLIKD LTD trading as theOlivepod
Last updated: January 2026

KLIKD LTD (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, portal, and services, including theolivepod.com and manage.theolivepod.com.

We are a UK company:

KLIKD LTD
Company number: 15498470
Registered office: 463 Streatham High Road, London, SW16 3PH
Trading as: theOlivepod
Email: hello@theolivepod.com

We act as a Data Controller for personal data relating to our customers and website users. In many cases, our customers (charities, mosques, and community organisations) are the Data Controllers for donor data processed through our platform.

1. What Data We Collect

We may collect and process the following categories of personal data:

a) Customer and Account Data

• Name and organisation name
• Email address and phone number
• Billing and payment details
• Login credentials and account information
• Usage data relating to your use of the portal

b) Website Data

• IP address
• Browser type and version
• Pages visited and interactions
• Cookies and similar technologies

c) Donor Data

We do not collect or store donors’ card or bank details. All donation payments are processed by third-party payment providers such as Stripe and SumUp.

We may process limited donor-related data on behalf of our customers, such as:

• Donation amount
• Date and time
• Campaign or device reference
• Optional donor name or message (if provided by the donor)

In these cases, our customer is the Data Controller, and we act only as a Data Processor.

2. How We Use Personal Data

We use personal data to:

• Create and manage user accounts
• Provide access to the theOlivepod portal and services
• Process subscriptions and billing (via GoCardless, PayPal, and card providers)
• Communicate with customers about their account or services
• Provide support and respond to enquiries
• Improve, maintain, and secure our platform
• Comply with legal and regulatory obligations

We do not sell personal data.

3. Role of Our Clients (Charities & Organisations)

When donations are made through the theOlivepod platform, personal data relating to donors is collected for and on behalf of the relevant charity or organisation using our services (the “Client”).

In these circumstances:

• The Client is the Data Controller for donor personal data.
• KLIKD LTD acts solely as a Data Processor, providing the technology that enables the Client to collect and manage donations.
• Donor data is made available to the Client so that they can administer donations, process Gift Aid, provide receipts, manage supporters, and comply with their own legal and regulatory obligations.

Each Client is responsible for:

• Maintaining their own privacy policy;
• Informing donors how their data will be used;
• Ensuring that their use of personal data is lawful and GDPR-compliant;
• Responding to donor requests relating to access, correction, or deletion of data.

If you have donated to an organisation using the theOlivepod platform and wish to exercise your data protection rights in relation to that donation, you must contact the relevant charity or organisation directly. We are not able to delete or amend records that a Client controls, except on that Client’s documented instructions.

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to provide our services and manage your account
• Legitimate Interests – to operate, improve, and secure our platform
• Legal Obligation – to comply with tax, accounting, and regulatory requirements
• Consent – where required for marketing communications or non-essential cookies

5. Payment Processing

• Subscriptions and service fees are charged by us using GoCardless, PayPal, and card payment providers.
• Donations made through the platform are processed by Stripe and/or SumUp on behalf of our customers.

We do not store full payment card details. All payment providers operate under their own privacy policies and regulatory obligations.

6. Data Sharing

We may share personal data with:

• Payment and billing providers (GoCardless, PayPal, Stripe, SumUp)
• Hosting and infrastructure providers
• Email and communication service providers
• Professional advisers (accountants, legal advisers)
• Regulatory or law enforcement authorities where legally required

All third parties are required to process data securely and lawfully.

7. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations; or
• Standard contractual clauses or equivalent lawful mechanisms.

8. Data Retention

We retain personal data only for as long as necessary:

• Account data – for the duration of your relationship with us and a reasonable period thereafter
• Billing records – as required by law (typically 6 years)
• Support communications – for operational and legal purposes

Donor data processed on behalf of Clients is retained in accordance with our contractual arrangements and their instructions.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (where applicable)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where processing is based on consent)

Requests can be made by emailing hello@theolivepod.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Encrypted connections
• Access controls and authentication
• Secure hosting environments
• Regular monitoring and updates

No system is completely secure, but we take reasonable steps to protect your data.

11. Cookies

We use cookies and similar technologies to:

• Ensure the website and portal function correctly
• Improve performance and usability
• Analyse usage

Where required, we obtain consent for non-essential cookies. You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updated policy.

13. Contact Us

For any privacy-related enquiries, data requests, or concerns:

KLIKD LTD trading as theOlivepod
Email: hello@theolivepod.com